We understand that travel plans can change. Our Refund and Cancellation Policy is designed to be fair to both our guests and our business.
1. Cancellation by Guest
More than 14 days before check-in: Full refund of any deposit or payment made.
Within 14 days of check-in: 50% refund of the total booking cost.
Within 48 hours of check-in or No-Shows: No refund will be issued.
2. Payment Processing
Refunds are processed through our payment gateway, OnePay, and may take 5-10 business days to reflect in your account.
3. Early Departure
In the event of an early departure, the full amount of the original reservation will still be charged.